Refund Policy
1. Overview
At Green Arrow Academy for Training, we strive to provide high-quality training services. However, we understand that sometimes situations arise where a refund is necessary. This policy outlines the conditions under which refunds are granted.
2. Eligibility for Refund
Refunds are applicable in the following cases:
- The course was canceled by Green Arrow Academy.
- The participant withdraws within the allowed cancellation period.
- Technical issues prevented access to the course, and support was unable to resolve the issue.
3. Refund Requests
To request a refund, you must:
- Submit a refund request within [Insert Days] days of purchase.
- Provide proof of payment and enrollment details.
- Explain the reason for the refund request.
All requests must be sent to [email protected].
4. Non-Refundable Cases
Refunds will not be granted under the following circumstances:
- Failure to complete the course due to personal reasons.
- Request made after the eligible refund period.
- Course was fully accessed and completed.
- Failure to attend a scheduled training session without prior notice.
5. Refund Processing
Once your refund request is approved:
- Refunds will be processed within 30 business days.
- The refund will be issued to the original payment method.
- Transaction fees (if applicable) may be deducted from the refund amount.
6. Course Rescheduling & Transfers
If you are unable to attend a course, we may offer the option to transfer your enrollment to a future session instead of a refund. Contact us at [email protected] for rescheduling options.
